I recently had the pleasure of doing voice over work for a Kleenex commercial that touches on all the emotions that people are experiencing during these challenging times.

While the commercial doesn’t specifically mention COVID-19, it paints a clear picture of #AllTheFeelings that we’re collectively experiencing in this unprecedented moment: uncertainty, grief, sadness, but also happiness to help others, gratitude for good heath, strength and hope for better times ahead.

This commercial is a great example of why it’s so important to choose the right voice actor – and the right voice – to make the message as powerful as it can be.

So, I want to talk about what makes this voice over so effective and how the same techniques can be applied to other ads and messages.

Some background

The Kleenex commercial was cast and produced using traditional voiceover methods and structures. This includes the use of an agent vs. an online casting site.

There are many ways to do a voice over. Understanding how to do a voice over, according to the specific needs of the project, is what separates a professional voice-over actor from the less experienced. It requires an in-depth analysis of the client’s needs, a voice actor’s studio setup, the tone of the voice-over copy and the overall object / call to action.

The Kleenex commercial required a voice actor to have a soft and caring voice. As an urban voice over talent that has a similar sound and personality as that of a black  voice actor with a deep voice / vocal range, I knew exactly how to approach it.

From the heart

There are a number of factors that make this Kleenex commercial successful. The visuals, music and copy all play a role in capturing the emotions expressed by the ad, and in expressing empathy (i.e. showing that Kleenex cares and understands what you’re going through).

But without the right voice, the entire message could be spoiled. For example, if the voice sounded too gimmicky, cheesy or harsh, it would change the entire tone of the commercial.

To be effective, the voice needed to be soft, caring, empathetic and relatable. It needed to be genuine and from the heart.

A voice of reason and wisdom

What is voice over depth, and how does it affect the message being expressed here?

You may assume that a deep voice doesn’t gel with a soft and caring message – but actually the opposite is true.

Having a deep voice doesn’t mean it needs to sound extremely authoritative. Sometimes, a deep voice is essential for expressing warmth and comfort coming from a place of experience. The human experience.

When you listen to my voice over in the Kleenex commercial, you can hear how that deep tone is more advantageous as it helps to comfort the viewer, while also sounding like it could be someone you know: a friend, a father, a voice of reason, a loved one who’s by your side to get you through these difficult times.

PRO TIP: When doing kind and soft voice overs, one should try to always come from an empathetic place. In addition to the voice, the use of an undertone of soft music during the voice over session can be extremely beneficial in bringing out the warmth in tone.

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Motivational voice overs can be a very powerful way to connect with an audience. When it’s done properly, a good motivational read can have a deep impact on people across all ages, colors and backgrounds.

But the opposite is also true: when a voice over misses the mark, it can ruin the whole message. A bad delivery doesn’t just fail to inspire. It can come across as cheesy.

So, what are the dynamics of a motivational voice over? What motivates us vs. what makes us cringe? What inspires us vs. what leaves a bad impression?

As a professional voice actor, I’ve done motivational voiceovers for many companies, including Pepsi, Nike and the Kansas City Chiefs, to name a few. Here’s what I’ve learned about what makes these voice overs effective, and what doesn’t.

Motivational voice over tips from a pro

A shared human experience

Why are motivational voice overs so powerful? It’s because every human can relate to the feeling of being inspired. We all understand it on a deep human level.

What motivates us may be different for each person. But that feeling of being motivated and compelled to action is a shared human experience. It’s endearing to us and our spirit.

This is also why inspirational voice overs are commonly used by a variety of organizations, from athletic brands to churches. When they hit the mark, they’re more than just inspiring. They’re moving, emotional and memorable.

Intimate reflection

A good motivational voice over creates the opportunity for reflection.

For the voice actor, this can mean getting closer to the microphone, maybe speaking a bit softer, like you’re having an intimate conversation. That delivery is just as important as the message. Done well, the voice over makes you reflect on things about life, a goal, a lifestyle, a product – whatever the objective may be.

But the beautiful thing about motivational voiceovers is what happens next.

Building intensity and passion

The voice over becomes even more powerful as it builds in intensity. It starts out soft and intimate, then it gets more passionate … and more passionate … and more passionate … until you reach a final climactic moment of triumph – the moment where all that initial reflection shifts into inspiration and action.

For the voice actor, cadence and timing are so important here. An inspirational voice gains momentum in line with the message and the music. There’s a push—building to a more powerful voice—and then a release.

That’s the dynamics of a good motivational voice over.

Now, I want to talk a little more about what these voice overs can accomplish, whether it’s an advertising voiceover, sports voiceover or a VO for other projects.

Motivation to act

Every human knows what it’s like to feel a little ounce of motivation. To inject that motivation into your message, it needs to be done in a way that we can feel and relate to the beauty and the grace of a voice that builds and makes you reflect.

That voice is what gives people the motivation to take action … to make one more day better … to make a life change … to try something new … to look in the mirror and be proud of who they are.

Each message will have its own specific goal. But the voice is what really drives it home, resonates with the audience and gets them to take the next step.

That’s the power and the beauty of a motivational voice over.

PRO TIP: Always consider the relatability of the voice. Motivational messages are even more effective when the audience thinks, “Hey, that sounds like me. I can do this too…”

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One of the first and most common interactions that a customer has with a company is hearing a recorded voicemail greeting or a “please hold” message. These recorded messages are arguably one of the most important pieces of branding that a business produces. So, why don’t companies put more thought into them?

At a time when first impressions are everything, having a professional voicemail greeting is so important. A good customer support voiceover, or IVR, can create an instant connection with customers in ways you might not think about. It sets the tone for the rest of the “conversation”—on the phone and beyond.

What makes a good voicemail greeting?

As the official customer service IVR voice for T-Mobile and an experienced voice actor who has recorded countless voicemail greetings for companies and personal brands over the years, I’ve learned quite a bit about these messages. Here are some of the most important elements that brands (and their voice actors) need to consider.

The voice of T-Mobile commercial

1) Relatability

When people call a customer service number, they generally expect to reach a recorded message before speaking to a person. Regardless of why they’re calling, these first few seconds are a critical opportunity to relate with the caller.

To make a connection, the voicemail greeting needs to be relatable in terms of both the message and the voice. The greeting should be unique to the product, service, brand or department that the person is calling about.

For example, a bank’s customer service greeting probably won’t sound the same as an NBA team’s customer support voice. Your goal is to make the caller feel, “They understand me, my concerns and who I am” … even if that thought is subconscious.

There are some techniques that a voice actor can do to reinforce this relatability. For example, expressing a smile in the voice can make the greeting sound kinder and more caring. On the flipside, you don’t want to inflect the words too hard or push a hard-sell message – both are off-putting and not conducive to a gentle, graceful relationship with the caller.

2) Quality over quantity

You only have 15, maybe 30 seconds to make an impact. Nobody wants to listen to a long recorded message. They want to speak to someone. So, it’s important to make these 15-30 seconds count.

The voice and message must be respectful of the caller’s time and needs. Let them know there’s an open line of communication, even if the company can’t be reached at that moment. Direct them to a call-back number, a live chat, a website address – anything to reassure the caller, “We’re here for you.”

3) Being current

Voicemail greetings should be reflective of the moment. They need to evolve as times change.

For example, at a time of so much uncertainty surrounding the coronavirus crisis, a professional voicemail greeting needs to be more humble and emphatic. While a happy-go-lucky voice may have worked last year, that may no longer be appropriate. Now, customers are more likely to respond better to a more grounded and down-to-earth voice.

A voicemail greeting should not be static. To remain current, it should continue to adapt over time.

PRO TIP: Voice actors can express a sense of warmth by standing a little closer to the mic. This can make the greeting sound more personal and intimate without requiring more volume or harsher inflection.

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There are numerous genres of voiceover. A voice actor can get into animation, commercials, radio or even promo for example. Affiliate voiceover and promotional voice overs, more commonly referred to as “TV Promos”, are a consistently evolving class of voiceovers. Having done a few, but not many, promo demos and commercials for various radio affiliates and TV networks, I can tell you that the emergence of streaming platforms such as Netflix and Amazon prime have challenged the industry to rapidly adapt to new ways of promoting content to their audience.

Promo voiceover is very fun to do. Promotional voiceover allows a voice actor to play around with different personalities and traits that often are hidden in a typical commercial voice over spot. For example, in promo voiceover an actor must maintain a consistent energy, cadence and inflection that is unfamiliar to them.  My career is heavily based on commercial and industrial voiceovers. However, I wanted to challenge myself by entering a genre that would be different than what I’m used to. Television voiceover and network promos are much more high-energy than my typical personality, so I use this opportunity to expand my range as a voice talent.

When making my promo voiceover demo I wanted to showcase the different personalities and shades of an authentic “Kabir”.  Everything from the Spirit of wry and comedic to hopeful and very dark. The various emotions that network television shows cast nowadays allows one to explore the depths of the human personality. In my affiliate voiceover demo you will hear my authentic sound which is usually cast as “Urban and African-American”. But, you will also hear shades and variations of that “urban voice” sound.

TV commercial voice over promo and demos

I can confidently and humbly say that promo voiceover is challenging for me. It’s something that I work on and try to get better at. There are many great coaches out there that can teach you the techniques for basic promotional voiceover. But, I’m quickly learning that practice in the booth in conjunction with referencing great promo actors voice over demos is extremely beneficial.  The landscape of television voiceover is much different today than it was 15 years ago. The ability for multicultural talent such as myself to get into promo and find our own unique space within it is a true blessing.

As you travel the journey of learning and becoming better in your specific genres of voiceover- be open to new methods that might be different than what you expected. I certainly had to open my mind to a vast array of techniques that I was not used to.

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Pro Tip:  If you type “emotional color wheel” into Google you will find a great resource that can help you explore various depths of emotions within oneself. I often find myself and for my microphone referencing this color wheel of emotions in order to warm up before the session.

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What is one’s identity? What is identity? How many types of identities are there? These are a few of the questions that I’ve thought about as I’ve become a young man. To bluntly break it down–I was an East Indian kid born in India but raised in a trailer park in a predominantly Mexican and African American community. So in reflection of that- I’ve had to search for my identity for a while.

In order to identify yourself, you must be willing to search the depths of your soul. Developing personal identity can be a rewarding journey. I had to realize the importance of self-identity through years of: failure, pain, sorrow, depression, doubt etc. I’ve always used art as a way of expressing my emotions and my identity developed alongside my art. Through all the searching and contemplating I can’t help but describe my identity today with only one word– human. I don’t really like to be identified by any race, religion, culture or depiction of anything. Only human.

Developing self identity man with paint

I respect all different types of identities but only identify as a human. There’s something very powerful and pure about the simplicity of just being human. I feel like I can relate more to people if I weed away all the things that keep me boxed into a specific identity.

The identity struggles we face growing up can be challenging and often times painful and I’m not sure if there’s a right or wrong answer in our search. However, in my personal experience with identity struggles I can only come to the conclusion that you must identify yourself.

Be your own guru. Be your own identity. Do not be enslaved to the imagination of an avatar that people create of you.

Just be you.

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When voicing a commercial for a healthcare facility- voice talent are usually required to have a respectively “mature” sounding voice. Often times the script copy can be health sensitive and requires a compassionate and empathetic tone in nature. I tend to gravitate towards advertising copy that is sensitive and emotional. As a professional healthcare voice over artist one must be able to go to these depths of sensitivity and emotion quickly and effortlessly. A healthcare voiceover artist must also have a plethora of side skills to pull from. For example, annunciation is very important. One must also be able to pronounce difficult words frequently.

For this voiceover session with Regence Health- the client loved my original audition so much they directed my very little during the actual session. As a male healthcare voiceover actor – casting directors, can at times, be doubtful of our ability to access our emotions effectively/efficiently. However, the script was powerful which allowed me to travel that journey of emotion quite easily.

Healthcare and medical voice talent

When trying to access your emotions and sensitivity on a microphone, I have noticed that my inner thoughts can be my ally. My inner thoughts can guide me through these emotions easily if I am familiar with them. Once a voice actor gets intimate with their own inner emotions – they’re able to use them at will.

Being a professional voice actor, more specifically, a healthcare voice talent, develops over time and the maturity of oneself. As one becomes more experienced with the success and failures in life, one is able to transition those experiences and skills to the microphone. I was fortunate enough to be a voiceover talent on a few of Regence’s campaigns and each time was a pleasure as it allowed me to relate to the humanity of our daily lives.

Pro Tip: As a professional voiceover artist allow yourself to explore the depths of your emotions and get to know who you are- your light and your darkness. These emotions can be used when accessing simple or complex voiceover scripts.

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I haven’t voiced a lot of beer voiceover commercials in my career. However, I’ve always been allured by their high energy voice acting performances. Beer commercials and the beer advertising campaigns that follow- usually target young millennials nowadays. When working on this voiceover project for Sam Adams, the director did a great job of letting me know that high energy music along with a young cool and energetic voiceover was the main focus of the commercial.

Sam Adams voiceover projects and commercials have had a history of being fun and visually appealing. Some people naturally have an energetic way of communicating their emotions and feelings. I however, tend to have a very subdued and calm way of doing it. Neither is right or wrong– there just different. When a voice actor approaches a copy in a way that is much different than their normalcy allows, is a great opportunity to flex one’s range of skills. For those that know me, know that I’m softer spoken most of the time, but on the right subjects, I can be very energetic and vocal.

The voice of Sam Adams beer commercial

When a more subdued voice talent needs to transition into a high-energy voice artist, I find that body movement, along with very specific feelings that promote energetic feelings within myself, allow me to get into character when approaching the script.

When approaching high-energy voiceover sessions, I use a method of “repeating” to build up the constant flow of vocal performance energy. I will repeat the first few words or perhaps even the sentence a few times while simultaneously increasing the energy at which it is spoken. This allows the voice talent to find the energy level that’s right for them.

Professional high-energy voiceover talent know that energy matters and takes priority over other dimensions of communication. Pace is dictated by one’s energy. Inflections are secondary to one’s energy. When a voiceover script is specifically created to be high energetic then it is the job of the voice talent to play in the range of high-energy and extremely over-the-top high-energy. Exploring along the way with the director. The end result is something similar to the spot above.

Pro Tip: Focus on the energy and explore its range when given the opportunity to do so. It’s a great practice.

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Church youth mentor voiceover acting

When I was younger I always wanted a brother or mentor to look up to. Being raised in a house full of all women, (mom and sisters & no father, I often searched for the masculine energy. In my low-income community there were many churches that offered big brother type youth programs. Although I never attended one- I wish I had.

Christian voiceover projects are some of my favorites to voice. I love doing church voiceover projects. They often have messages of uplifting the community, nonprofit material and goodwill. Worship voiceover casting directors usually seek out an empathic and compassionate voice. In my church voice over demo real I have many examples of the different ranges and tones a church voiceover project can explore.

Christian voice over projects often cast for young youth leaders. As a church voiceover talent- I love this role. It allows me to express my mature and emotional side. It also allows me to deliver a message of positivity as a leader in the community. When approaching worship voiceover projects, I often utilize my heart more than my mind. Love. Love tends to be the driving force behind my cadence, energy and tone. I approach each church message with the purest of love along with a gentle smile– then I begin reading the script.

I really enjoyed working on this worship voiceover project because it reminded me of my youth. It reminded me of the importance of having a mentor in one’s own community. As a professional voice actor it is a privilege to be a part of positive messages that affect the community directly and when I have an opportunity to do so I don’t take it for granted.

Pro Tip: Church voiceover projects can be a great source of frequent work. Build relationships with the community and the church members. Offer your services to their media department if they have one. There are hundreds of thousands of churches and most of them need a voice to match their branding.

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Insecurity can be a very powerful force. Insecurity can lead to confidence issues but it can also lead to moments of empowerment. Insecurity can be defined in many different ways. I know many insecure people including myself. We all have insecurities. Overcoming those insecurities can often be a challenge. Insecurities have a powerful way of injecting us with false beliefs of ourselves: the sense of belief that we may not be good enough or skinny enough or pretty enough… the list goes on.

When I was younger my list of insecurities could fill up a novel. I was insecure about everything. It showed in my confidence levels and in my communication with others. One of the most damaging results of my insecurities was loneliness. No one really wants to be around somebody that’s overwhelmingly insecure. Even though we all have insecurities, the negative energy associated with it is often undesirable.

Overcoming insecurities

There are many “overcoming insecurity” quotes out there. There are many motivational videos and books that can help build one’s insecurity into confidence. For me, overcoming my insecurities required solitude, exploring the depths of my ego, overcoming fear, participating in challenging sports and a few other things. One of the most beautiful things about insecurity is that it can be molded into confidence and self-awareness. Your insecurity does not own you.

Insecurity can hide in the deepest darkest places. Whether it’s career based, personal based and/or community based- insecurity is everywhere. The relationship we have with insecurity can grow over time. I encourage you to explore that relationship to its deepest degree. The benefits of turning insecurity into confidence can be overwhelming. Understanding that you have the power to become secure, confident, self-aware and healthy is vital to your success in this journey.

Be brave. Respect solitude. Explore your ego.

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Never stop dreaming. We hear it all the time- Never stop dreaming. But, what does that really mean? Many would argue that life is like a dream. Is life a dream? Or is life just reality? Reality vs Dreams is a spoken word poem I created when I found myself at my own crossroads with these types of questions.

When I was younger I didn’t enjoy my reality. My reality was abusive, crime ridden and full of fear and loneliness. However, in my solitude, it was my dreams that helped me through the pain. My dreams were my positive thoughts. My dreams were my true escapes. The dreams vs reality philosophy is one that I reflect on often in the darkest moments of my life. I find myself either wanting to escape my reality or pleading for a bigger dream.

Man with lights in puddle

When I reflect on my voice over career I never imagined I would be living my reality as a full time professional voice actor. I dreamt about it all the time, but to actually live it is a whole different experience. But, it was my dreams that keep me going. It was my desire and willingness to accomplish my goals that kept my dream alive. My dream is now my reality. So, is life a dream?

Never stop dreaming. I can’t help but abide by this rule now. Everyday is a new day to dream and live a life full of all possibilities. We each possess the ability to dream and accomplish our most far out goals and endeavors. It just requires a bit of courage. Dreaming reality into existence is nothing but a belief in oneself and a few good years of hard work away.

Is life a dream? I am too inexperienced to fully realize that as of now. But, I can’t help but reflect on the old nursery rhyme we all know so well….

“Row, Row, Row your boat gently down the stream

Merrily, merrily, merrily, merrily- life is but a dream.”

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